Frequently Asked Questions

Have any questions? Chances are most of them will be addressed below, if not just email us using the contact form.

Why choose Eden Walks?

Firstly, we have over 10 years experience organizing Rome and Vatican city tours.

We also offer great value for money with an excellent price of tour vs. size of group ratio. And that's not even counting kids because unlike other companies who may offer you a few euro off the regular price, we don't charge anything. Yes, that's right, if your children are under 12 years old, they don't pay for the tour, just a small booking fee and the admission cost when applicable, (see specific tour for more details.)

All of our guides are university graduates, not students because we pride ourselves on the standard of our tours of Rome and the Vatican and believe in quality over profit. We don't accept second best and neither should you!

All of our guides are native English speakers because what's the point of having an expert if you can't understand them.

Our tours are always small guaranteeing you a maximum group size of 10 people (*excluding any children under 12)

Will we have to wait in any lines?

There is no line for our Rome tour at sunset.

As for the Ancient Rome and Vatican tours everyday is a little different, but Eden Walks will always try to make your wait as short as possible.

How do I book a Rome tour or Vatican city tour with you?

Step 1 - Choose the tour option which suites you best

Step 2 - Choose your tour

Step 3 - At the end of each tour page you'll see a button that says Book this Tour which you can click on and will guide you through the booking process. In regards to Private and School tours just click the button that says Contact Us.

What is the difference between your Group and Family tour?

Our Group Tours offer our clients a more economical way to see the sites. With numbers of never more that 10 people*(excluding any children under 12), these tours provide great value for money whether you're traveling by yourself, with friends or family. Our Family Tours offer a more personalized option and have been designed specifically for those who want to see the sites alone or with friends or family.

Is there any difference between your Family and Private Tours?

Yes because while they are both private options, our family tours still have certain restrictions such as fixed times, itineraries and duration. Our Private tours on the other hand allow you to choose what you see, the length of the tour and what time you start.

Will I receive confirmation?

Once you've paid for your Rome or Vatican tour, a confirmation will be sent to your email from Pay Pal followed by two emails from us. One confirming your tour and the other detailing the meeting point. If you used the Contact Us function you should receive a reply within a few hours.

The date I choose is fully booked, is there anything I can do?

If you can't do the tour on another day you can always contact us directly at contact@edenwalks.com and we'll try our best to accommodate your request. Another option would be a Private tour, which allows you the freedom to choose your own time.

Where do we meet for our tour and how will we recognize our guide?

After booking your tour you'll automatically receive a confirmation email. This will contain all the information you'll need to find us including meeting place/s, time/s and how to recognize your guide.

Is there a dress code for any of the tours?

Only for the Vatican city tours. Remember the Vatican is a holy place and requires all visitors to cover both knees and shoulders. So no mini skirts, shorts, vests or offensive T-shirts, (when in doubt just remember if your grandmother would object to what you're wearing chances are the Vatican will too.)

Are your tours wheelchair accessible?

Unfortunately many of the places we visit are extremely difficult to access in a wheelchair. Therefore we can only offer this option as a Private tour.

 

ECO FRIENDLY

We live and work in Rome so it's extremely important to us that we do what we can to work with the city not against it from both a preservation and environmental perspective. Read more

ABOUT US

We provide Vatican tours and Rome tours for regular people, people like you. We understand after 11 years in the business what people want and what they don't want. Read more